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Refund
We offer a full refund on items returned within 30 days of purchase, provided they are unused, unopened, and in their original packaging. Simply contact our support team to initiate your return process.
Once we receive and inspect your returned item, your refund will be processed within 5-7 business days. You will receive a confirmation email once the refund has been issued to your original payment method.
Absolutely! If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or process a full refund, including any shipping costs.
For health and safety reasons, we cannot issue refunds for edible items that have been opened or partially used. Please ensure your item is unused and in its original, sealed packaging if you wish to return it. If you receive an edible item that is damaged or incorrect, contact us within 7 days for assistance.
Delivery
We offer various delivery options, including standard shipping, expedited shipping, and same-day delivery in select areas. During checkout, you can choose the option that best suits your needs.
Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 3-7 business days, while expedited options can arrive in 1-3 business days. Same-day delivery is available for eligible items within our local delivery zone.
es, we offer international shipping to select countries. Additional shipping fees and customs duties may apply, and delivery times may vary based on your location. Check our website for specific details on international shipping destinations.
If your order hasn’t arrived within the estimated delivery time, please check your tracking information for updates. If you still have concerns, feel free to contact our customer support team for assistance, and we’ll help resolve any issues.
General Information
We strive to offer a variety of products, including gluten-free and allergen-free options. Please check the product descriptions and labels for specific dietary information. If you have any concerns, feel free to contact our support team for assistance.
You can reach our customer support team by emailing info@foodoomart.com or using the contact form on our website. We’re available to assist you Monday through Friday from 9 AM to 5 PM EST.
If you forgot your password, click the “Forgot Password?” link on the login page. You will receive an email with instructions to reset your password and regain access to your account.
Our wallet system allows you to store funds in your account for quick and easy checkout. You can add money to your wallet and use it to pay for future orders without needing to enter your payment information each time. Plus, you may receive exclusive offers or bonuses for using your wallet balance!
Payment
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. You can select your preferred payment option during the checkout process.
Yes, at Foodoo Mart, we prioritize your security. We use industry-standard encryption to protect your payment information and personal data during transactions. Your information is never stored on our servers.
Unfortunately, once an order is placed, we cannot modify the payment method. If you need to change your payment method, please contact our customer support team immediately, and we can assist you with canceling the order so you can place a new one with the correct payment information.
